Account help
Login issues, profile setup, role selection, account changes, and data/privacy questions.
Contact / Support
Need help? Start here.
Current support window: beta launch readiness
For general support, email support@scopematch.app. During beta, we aim to respond within 1-2 business days. Safety, abuse, account access, and billing issues are prioritized.
Project help
Posting a job, editing project details, adding photos, viewing matches, or understanding market estimate guidance.
Contractor help
Business profiles, trades, service areas, portfolio photos, verification fields, subscriptions, and lead discovery.
Technical help
Bug reports, mobile display issues, image upload problems, browser errors, slow performance, or broken links.
What to include
- Your name and the email connected to your ScopeMatch account.
- Whether you are using ScopeMatch as a homeowner, contractor, or general contractor.
- A short description of what happened and what you expected to happen.
- Project name, profile name, match, message, or screenshot if available.
- Your device, browser, and whether you were using phone, tablet, or desktop.
Billing and subscriptions
If contractor subscriptions are enabled, include your plan name, billing email, invoice reference if available, and the change you need. Do not email full card numbers or sensitive payment details.
Safety or abuse reports
If you need to report harassment, scams, fake jobs, fake profiles, unsafe content, suspicious messages, or abuse, use the safety page or email abuse@scopematch.app. Safety reports are reviewed with higher priority than general support.
Emergencies
ScopeMatch is not an emergency service. If you believe there is immediate danger, call local emergency services first.